Your booking is a non-refundable purchase and is for a specific time and date. Changes to the date and / or time of your reservation will only be considered if received seven days before the confirmed tour. You will only be accommodated at an available time and date.

We require you to check into reception 15 minutes before your confirmed booking time.

You are required to wear enclosed and comfortable sport or hiking shoes. During the cooler winter months you must wear warm clothing and bring a weather-proof jacket with you.

Safety requirements dictate that we do not allow the carrying of any personal items that can be dropped or lost during the tour including jewellery cameras mobile phones keys or any other loose object. Hollybank Treetops Adventure will provide you with a secure locker in which to leave your valuables. You can wear spectacles or sunglasses on the adventure we will supply you with a suitable lanyard to secure them.

Hollybank Treetops Adventures operates in all weather conditions and tours will only be cancelled in extreme weather conditions such as lighting storms and high winds. Hollybank Treetops Adventures will postpone tours at our own discretion and will offer an alternative departure date at a time of your choice.

Proof of age such as a passport or school identification card will be requested for all children when checking in for the tour. There must be one parent or adult guardian accompanying children under 13 years of age.

You will be required to sign a waiver before commencement of the tour.

People with a medical condition can participate if they are able to undertake moderate physical activity for the approximately 3 hours’ duration of the adventure.
Individuals who suffer from any:
• heart condition;
• visual impairment (except those wearing prescription eyewear);
• hearing impairment;
• vertigo fear of heights dizziness;
• pregnancy;
• respiratory; or
• missing limbs should take advice from their medical professional.
We reserve the right to decline your participation in the tour if we believe you would be unable to carry out all the required drills to enjoy a safe and exhilarating tour.
If required you will be able to bring medication on the tour with you.